1.1 Cancellation Before Submission to Authorities

If you request cancellation before your documents are submitted to the relevant authority, we may accept the cancellation request. Any charges for work already completed may be deducted where applicable.

• Share your order details to initiate the cancellation request.
• Document review, coordination, or administrative handling charges may apply if processing has started.
• Refund eligibility is assessed based on the stage of completion at the time of cancellation request.

1.2 Cancellation After Submission to Authorities

Once documents are officially submitted to the concerned authority, cancellation is generally not possible because the process becomes irreversible at that stage.

• Change of mind after submission is not a valid basis for cancellation.
• Please confirm document readiness and order details before giving final approval for submission.

2.1 Processing and Service Charges

Service charges related to document verification, consultation, coordination, application preparation, and administrative handling may be non-refundable once the process has started. If a refund is approved, applicable deductions may be made for services already completed.

2.2 Refund Mode

All approved refunds will be processed exclusively via Bank Transfer or UPI. Please note that even if the original payment was made using a credit or debit card, the refund will only be issued to your designated Bank account or UPI ID. We will request these details from you to facilitate the transaction.

2.3 Refund Processing Timeline

If your refund request is approved, refunds are typically processed within 7 to 10 business days. Actual credit time may vary depending on your bank, card issuer, or payment provider.

2.4 If Apostille Is Not Approved by the Authority

If an apostille, attestation, or language translation request is refused or not accepted by the concerned authority for any reason, refund eligibility will be reviewed based on the stage of processing completed.

• If the rejection occurs after the notary or other preliminary processes have already been completed, a full refund will not be provided.
• We will simply deduct the costs for the work already done and refund the remaining balance to you.

2.5 Non-Refundable Situations

Refunds are not applicable in situations where the case cannot proceed due to document-related issues or factors outside the service scope.

• Incomplete, incorrect, mismatched, or non-eligible documents submitted by the customer.
• Rejection caused by document defects, missing pages, incorrect names/details, or inconsistent records.
• Delays due to public holidays, authority closures, system downtime, strikes, or regulatory changes.
• Courier/logistics delays, address issues, or third-party service delays (if applicable).
• Cancellation request raised after official submission to the authority.

2.6 Refund Request Time Limit

Refund requests must be submitted within 2 days from the original order date. Requests beyond this period may not be eligible for review.

To submit a request, please share the details below with our support team. Providing complete information helps us review your request faster.

• Order number
• Applicant name
• Reason for cancellation or refund
• Supporting documents or screenshots (if applicable)

We are not liable for delays or inability to complete services due to circumstances beyond reasonable control, including but not limited to government/authority restrictions, regulatory changes, public holidays, strikes, natural events, or technical outages. Such delays do not automatically qualify for refunds.

By placing an order for apostille, attestation, translation services, you confirm that you have read, understood, and agreed to the terms outlined in this Cancellation and Refund Policy.